Always high quality services and quick support.
Benefits »Call Center services is innovative technology for integration of CRM, VOIP calls, SMS and audio messaging.
No installation and monthly fees. Free CRM and Dialers.
Pay only for phone calls and SMS.
In one place you manage callists, agents, campaigns, dialers, messages and get complete statistics.
Works from Windows, Apple, Android, Ios. Integration with external systems and other CRM using Click2call or API.
Telecommunication services are provided by the leading Telecom operators in the world: ATT, Belgium Telecom, British Telecom, Doutche Telecom, KPN, Telefonica, Tiscaly Italy ...
We participate in the largest VoIP exchange - RouteCall.
The systems are designed and built by highly qualified programmers and IT specialists.
We provide a comprehensive range of data protection and cyber security services to protect your business information.
We offer you CPM with great opportunities to manage your call center. Improves call center management and efficiency.
Manage call list with own format. Creating and controlling calling campaigns.Number rewrite rules. API integration.
Allowed easy collect and processing information. They help to run new campaigns over selected data..
Hide phone numbers from agents. Removes the ability to collect user information.
Creating, importing and editing calling scripts. Using different scripts for every call list.
Roles for using the call list. Allows different agents to access each call list.
The large statistic allows different analyzes of the call center activity and of each agent separately.
Artificial intelligence improves the call process, increases the efficiency of the call center and increasing generating revenue.
Whether you are on our CRM or another web page, a call button appears after the phone number. Additional possibility of API integration.
When the current call is completed, displays information about the next call and immediately dials the number.
Dialing numbers first and connecting only answered calls to agents. Тheir time is not wasted listening to dial tones, skipping bad numbers or hanging up on unanswered calls.
Spy-supervisor can only listen to the call but can’t talk. Whisper-supervisor can listen and talk with the agent.
Record outgoing and incoming calls. Search and Listen or download the file.
Choosing a telecom operator through which to go out phone calls. Optimization according to your criteria.
Send text or audio messages to users from a calling list or to any other number. API is avalible.
SMS is integrated in CRM call board and as a separate service from the menu. SMS API.
Automatic sending of voice messages. An audio file with the sound message is being prepared. The system dials every phone number from the call list. The user receives a phone call and hears the audio message. You can set the number of concurrent calls.
receiving and distributing calls
Direct inward dialling (DID) support. Automatically displays customer information. language routing..
Automatic Call Distribution to different calling group or incoming number.
An Automatic Call Distributor (ACD) is answers incoming calls and routes them to a specific agent
Paid is only those services which are performed by the telecoms offering VOIP and SMS.
E-mail: ask[@]callcenter-service.com
Phone: +442035192669